Customer Service

Shipping & Delivery
Q: When is my order shipped/Delivered?
A: Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 8:00 p.m. CST) are typically processed and shipped within one business day. Once an order has been processed, estimated time of delivery depends on region. Deliveries in Canada take 3-5 biz days, while deliveries to the U.S could take 5-7 biz days.

Billing
At Agama Label Online we accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PAYPAL. With credit card orders, we will not bill your card until we ship your order. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card. Agama Label reserves the right to request additional identification.. If this is needed, we will contact you by e-mail or telephone.

Return Policy
Q: Not quite what you wanted?
A: If you are not satisfied with your purchase we’ll assist you with a prompt return. The full amount will be credited to the original tender ( Credit card/Paypal ) if returned within 30 days of your purchase, and in the same condition as it was received. If a replacement is available, it will be sent to you at no charge.

Viewing Orders/Updating Account Information
You have the option to create your own shopping account, where you will be able to view placed orders, update your billing/shipping/personal information to enable a more convenient checkout process.

Privacy & Security
At Agama Label Online we respect your privacy. We completely understand that electronic security and privacy are necessary for the continued success of the internet today. Having said that, we ensure you that we only use the personal information you provide to establish a more close and exciting shopping experience for you.